Can I exchange merchandise that has been worn, used or altered?

No. We will not exchange items that have been:

  • • Worn.
  • • Washed.
  • • Damaged.
  • • Used.
  • • Altered.
  • • Returned without attached Laureldale's l-tags, designer tags and/or any accompanying materials that were originally included.

All exchanges are subject to evaluation by Laureldale's. Please see tips below for keeping your items in exchangeable condition.


  • • Shoes scuff very easily on any hard surface so be sure to try on shoes on carpet. Shoe boxes are also an important part of the product presentation and must be returned undamaged.

Swimwear and lingerie

  • • Please try on swim and lingerie over underwear for sanitary reasons. Do not remove any protective slips.


  • • Certain dresses will be delivered with a Laureldale's l-tag attached. Once the l-tag is removed, merchandise cannot be exchanged. To determine whether a dress will be tagged, go to the product page and review the details tab below the image. If an item is going to be tagged, we will alert you there.