Returns & Exchanges: Returning by Mail

Most items can be returned by mail, with original proof of purchase.

For information about items with return restrictions, Click Here.

Returning/Exchanging an Item

Please fill out the Merchandise Return Form on the back of your invoice and include the reason for the return. Send the package via UPS or insured U.S. Postal Service to the address indicated on your packing slip. Shipping and handling charges are not refundable.

Once we receive your return, credit will be issued in 1 business day. Depending on your bank's processing time, it may take a few more days to reflect on your account.

When jewelry and watches are returned, the item undergoes an inspection process that lasts up to 14 business days. Credit will be issued after the inspection has occurred.

If you are exchanging, we will process your exchange within 4 business days of receipt. You will not be charged shipping on the exchange. If the requested exchange item is not available, you will receive credit to the original form of payment. Merchandise credits will be issued for gifts. If you paid with a gift card, the debited amount will be returned in the form of a new gift card.

Highlighted items have additional restrictions as listed.